Amason Commerce Refund Policy
1. Eligibility for Refunds & Returns
✅ You may request a refund or return if:

The product is damaged, defective, or incorrect upon delivery.

The item does not match its description on our platform.

Your order never arrived (lost in transit).

❌ Non-Refundable Items:

Perishable goods (e.g., food, groceries).

Digital products (e.g., e-books, software downloads).

Personalized/custom-made items.

Products with “No Refund” clearly stated at purchase.

2. Return Process
🔄 Step 1: Contact our support team (info@amason.ng or 0700-AMASON) within 7 days of delivery.
📦 Step 2: If eligible, we’ll provide a Return Authorization Number (RAN) and return address.
🚚 Step 3: Pack the item securely (with original tags/receipt) and ship it back within 5 days.
💳 Step 4: Once received and inspected, we’ll process your refund within 3–5 business days.

3. Refund Methods
Original Payment: Refunded to your bank card, mobile wallet, or Amason Pay balance.

Cash-on-Delivery (COD) Orders: Refunded via bank transfer or wallet credit.

Store Credit: Opt for instant Amason Commerce credit (+5% bonus).

4. Exceptions & Partial Refunds
Used/Opened Items: May qualify for partial refunds (case-by-case basis).

Missing Accessories: Deductions apply for unreturned parts (e.g., charger, manual).

Late Returns: Requests after 7 days may be denied.

5. Failed or Undelivered Orders
If your order fails to deliver due to our error, you’ll get a full refund or free reshipment.

For customer-provided wrong addresses, reshipment fees apply.

6. Seller-Fulfilled Orders
Third-party sellers handle their own returns. Contact Amason Support for mediation if needed.

7. Contact Us
📞 Phone: 0700-AMASON (07044464448)
📧 Email: info@amason.ng
🕒 Hours: Mon–Sun, 8:00 AM – 6:00 PM

Policy Last Updated: 1-01-2025